All orders are subject to a 2-day processing time, meaning that your order's shipping time (i.e. 1-2 days for Lagos metropolis orders, 3-5 days for all other locations in Nigeria, and 7-10 days for international orders) will start after you’re order has been processed. Please note all these days are business days and do not include weekends and public holidays.

Tracking numbers will be emailed along with your order confirmation. If you do not receive tracking please email us at shanyiorganics@gmail.com.

During our busier months (November-January) and sales, orders may have longer processing times before shipping.

To qualify for Free Shipping within Lagos, your order must reach 100,000 naira before tax or shipping is applied. Please select the Free Shipping option when choosing your carrier method.

Yes, you can pickup from our Lagos Office. Kindly choose the pickup option at checkout.

Yes we do! All international orders are sent using DHL via recorded delivery. The postage and packaging cost is from $20 – $35 (depending on location) and orders can be expected to arrive within 10 working days after full payment is received.

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

Shipping times are based on Monday – Friday deliveries.

Thank you for shopping at shanyibrands.com. Once an order has shipped, we do not accept returns or exchanges due to the sensitivity of our products. Exceptions are made if the order is received damaged with evidence.

Doorstep Delivery Within the 36 States in Nigeria.

Outside Nigeria: All international orders are sent via using DHL via recorded delivery. The postage and packaging cost is from $20 – $35 (depending on location) and orders can be expected to arrive within 5-10 working days after full payment is received.

You may be asked to pay customs fees upon delivery of the package, depending on your country of residence. The amount is specific to each country and depends on the amount of your order.

When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Shanyi Brands is not responsible for lost or stolen packages confirmed to be delivered to the address entered for the order.

Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver contact the carrier to schedule a pick up at the holding facility.

We carefully wrap and seal all our products before shipping, however despite these efforts, damages occasionally occur in transit. If this does happen please send a picture of the damaged or defective product to shanyiorganics@gmail.com within 24 hours of your delivery receipt. Please note that we are not liable for any damages and that refunds will be issued on a case-by-case basis.

Unfortunately, we are not able to process claims for damaged orders placed through third-party vendors. You will need to get in touch with them directly.

*Exception for Melted Products – Butter based products are made to melt at body temperature so as to be easily absorbed by your skin. And so during the hotter months, these products may melt during transit. In most cases, you should be able to pop the products into the fridge or freezer and be able to use them (although the original product texture may change). Please note, we are not able to replace or refund these items if they melt in transit.